Frequently Asked Questions at spurt plus

You must be at least 21 years old to create and use a spurt plus account. This is a firm requirement. Age and identity are confirmed through KYC verification before withdrawals are processed. Accounts found to belong to users under 21 will be closed immediately.

No. Each person may hold only one registered account on spurt plus. Duplicate accounts are a violation of our Terms & Conditions and may result in all accounts being permanently closed, including any balance held in them. If you have accidentally created a second account, contact support straight away.

Go to the Login page and enter your registered mobile number or email address along with your password. You will then receive an OTP on your Philippine mobile number to complete the login. Keep your phone nearby whenever you log in as the OTP is required for every session.

KYC stands for Know Your Customer. It is the identity and age verification process required before withdrawals can be processed on spurt plus. You will be asked to submit a valid government-issued ID. This confirms you are who you say you are, that you are 21 or older, and that your account is being used legitimately. KYC is standard practice for online gaming platforms and is there to protect players.

Log in to your account and go to the Deposit section. Select your preferred payment method, enter the amount in Philippine Peso, and follow the on-screen instructions to complete the transaction. Supported methods include GCash, Maya, and Philippine bank transfer.

All transactions on spurt plus are in Philippine Peso (PHP / ₱). There is no currency conversion required for Filipino players. Your account balance, deposits, bets, and withdrawals are all handled in PHP.

Yes. GCash and Maya are supported as deposit methods on spurt plus alongside Philippine bank transfer and mobile banking. Visit the Deposit page after logging in to see the current available channels and follow the instructions provided there.

Yes, and we encourage every player to do this. You can set a daily, weekly, or monthly PHP deposit cap from your account settings. Reductions to the limit take effect immediately. Increases take a cooling-off period before they apply — this is by design and part of our responsible gaming commitment. Read more on our Responsible Gaming page.

Log in to your account and navigate to the Withdrawal section inside your dashboard. Select your preferred method — GCash, Maya, or Philippine bank transfer — and enter the amount in PHP. Withdrawals require a verified KYC account. If you have not yet completed verification, you will be prompted to do so before the withdrawal can proceed.

Processing times vary depending on the payment method and your account verification status. Verified accounts generally experience faster processing. If your withdrawal is taking longer than expected, contact support at [email protected] with your account details and the withdrawal reference number.

Common reasons a withdrawal may be held include: incomplete KYC verification, account security checks, or an outstanding bonus wagering requirement attached to funds in your balance. Log in to your account and check for any prompts or notifications. If nothing appears, contact support for clarification.

spurt plus offers online slots, live casino tables (including baccarat, roulette, and blackjack), sports betting, eBingo, and online poker. Browse the full selection in the Game Lobby. Sports betting covers PBA, NBA, international football, boxing, volleyball, and esports, among others.

Yes. The spurt plus Betting section covers PBA basketball alongside the NBA, international football leagues, boxing, and esports events. Markets and odds are updated in real time for live betting. Visit the Bet page to see current available markets.

Yes. spurt plus is fully optimised for mobile browsers and is also available as a downloadable app. Visit the Download page for installation instructions. Your account, balance, and bet history sync automatically across all devices you use to log in.

No. All games on spurt plus — including slots, live casino, and sports betting — involve real financial risk. Outcomes are determined by chance or the result of a sporting event. spurt plus does not promise or imply guaranteed wins, fixed returns, or risk-free outcomes. Never treat gaming as a way to earn money. Read our Responsible Gaming guidelines for more.

spurt plus provides deposit limits (daily, weekly, or monthly), session time reminders, a Take a Break feature, and full self-exclusion. These are all available in your account settings. We encourage every player to set a PHP deposit limit when they first register. More details are on the Responsible Gaming page.

Self-exclusion closes your account for a period you choose. During that time, you cannot log in, play, or deposit. spurt plus will not reopen a self-excluded account while the exclusion is active. When the period ends, you must contact support to go through the reactivation process — there is a further cooling-off step before access is restored. Any verified balance can still be withdrawn during exclusion by contacting support.

Yes. All data transmitted to and from spurt plus is encrypted using SSL. Your account details and financial transactions are handled with standard security practices. spurt plus will never ask you for your password or OTP via email, chat, or phone. If you receive a suspicious message claiming to be from spurt plus, do not respond and contact support immediately. Read our Privacy Policy for full details on data handling.

Use the self-exclusion or Take a Break tool in your account settings right away. Speaking to someone you trust is also a good first step. If gaming is affecting your finances, work, or relationships in the Philippines — whether you are in Manila, Cebu, Davao, or anywhere else — these are signs that it has moved beyond entertainment. Our Responsible Gaming page has a full breakdown of warning signs and practical steps you can take.

Visit the Download page for the latest installation instructions and the current app version. The app is available for mobile devices. If you prefer not to install the app, spurt plus also works through your mobile browser — just navigate to the site and log in as usual.

First, check that your phone has a signal and is not in Do Not Disturb or silent mode. OTPs are sent to your registered Philippine mobile number. If the message does not arrive after a minute, try requesting a new one. If the problem continues, check that the mobile number in your account matches your current active SIM. Still stuck? Email [email protected] with your registered number.

The best way to reach us is by email at [email protected]. When you write in, include your registered email address or mobile number and a clear description of the issue. For account-related queries, having your account reference number ready will help us resolve things faster.